Terms of Service

Effective date: November 2, 2026.

Welcome to Epic Light. These Terms of Service (“Terms”) govern your use of our website, communications, and services provided by Epic Light (“Epic Light,” “we,” “our,” or “us”).

By accessing our website, requesting an estimate, scheduling a consultation, or engaging with our services, you agree to these Terms, as applicable.

1. Our Services

Epic Light provides premium architectural and permanent outdoor lighting solutions, including design consultations, estimates, professional installation, system configuration, and ongoing customer support.

All projects are subject to individual proposals, pricing, scheduling, and applicable service agreements. Any project-specific agreement will govern the relevant services if its terms differ from these general Terms.

2. Estimates and Scheduling

Estimates and consultations are provided based on information available at the time of assessment. Final pricing, project scope, installation timelines, and payment requirements will be outlined in your individual proposal.

Scheduling is subject to availability, weather conditions, material availability, and other operational considerations. We will communicate material changes to confirmed appointments or installation schedules.

3. SMS and Text Messaging Terms
Epic Light Customer Messaging Program

Epic Light offers an SMS messaging program to help customers stay informed throughout their experience with us.

When you expressly opt in to receive text messages from Epic Light, you may receive messages related to:

Consultation and appointment confirmations
Appointment reminders and scheduling changes
Estimates, proposals, and follow-ups
Installation scheduling and project updates
Invoices, payment reminders, and receipts
Customer service and post-installation support
Service announcements and warranty-related communications
Promotional offers, seasonal updates, and referral opportunities, where you have separately consented to receive marketing messages

Message Frequency: Message frequency varies based on your inquiries, appointments, project activity, and communication preferences.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan.

Consent: By expressly agreeing to receive SMS communications through an applicable opt-in form, checkbox, or other documented consent method, you authorize Epic Light to send messages to the mobile number you provide. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message from Epic Light. After opting out, you may receive a final confirmation message. No further messages will be sent under that messaging program unless you opt in again.

Customer Support: For assistance, reply HELP to any message or contact Epic Light using the contact information published on our website at https://getepiclight.com.

Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

Privacy: Your information will be handled in accordance with our Privacy Policy, available at https://getepiclight.com/privacy. SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

4. Customer Communications

Epic Light may communicate with customers through phone calls, email, text messages, and other contact methods provided during the inquiry or service process.

Operational communications may include project information, appointment details, payment notifications, service updates, and support requests.

Marketing communications will be sent only where permitted by applicable law and any required consent has been obtained.

Customers are responsible for providing accurate contact information and notifying Epic Light of changes.

5. Payments and Service Agreements

Pricing, deposits, payment schedules, financing arrangements, and any applicable discounts will be specified in the customer’s approved proposal or service agreement.

Payment obligations, cancellation terms, and refunds are governed by the applicable project agreement and relevant laws.

6. Warranty and Support

Eligible installations may be covered by Epic Light’s Epic Care warranty program, subject to the terms, conditions, limitations, and exclusions contained in the applicable written warranty.

Warranty coverage and service commitments are determined by the warranty documentation provided with the customer’s installation.

7. Website Use

Information provided through the Epic Light website is intended for general informational purposes.

Visitors agree not to misuse the website, interfere with its operation, submit fraudulent information, or use its content for unlawful purposes.

Website images, descriptions, and illustrations may represent examples of completed projects or intended design outcomes. Actual results may vary depending on property characteristics, installation requirements, and selected products.

8. Privacy and Data Protection

We respect the privacy of our customers and website visitors.

Information collected through inquiries, consultations, service requests, and customer communications is used to respond to requests, provide services, manage projects, and maintain customer relationships.

For additional information about our data practices, please review our Privacy Policy.

9. Changes to These Terms

Epic Light may revise these Terms periodically to reflect changes in our services, communication practices, or legal requirements.

Updated Terms will be posted on our website with a revised effective date. Changes will apply prospectively unless otherwise permitted by applicable law.

10. Contact Us

For questions regarding these Terms, our services, or SMS communications, please contact: